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New Technologies Dictate The Future Of User Experience

Posted by Špela Rojnik on Sep 16, 2020 2:21:59 PM

The more we know our customer(s), the more we understand the essence of great user experience. When we understand the customer experience, we can better design, develop, and satisfy the customer(s). To help us read the minds of consumers we rely on modern technologies.

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Topics: Customer Experience (CX)

Did technology change customers or did customers change technology?

Posted by Špela Rojnik on Mar 17, 2020 9:00:00 AM

The "customer is king" mantra is more powerful than ever and will continue to grow in importance. Modern consumers expect a fully digital experience wherever and whenever they are. They know that they drive new opportunities in the market, help create content, and consequently indirectly dictate the company strategy. They evaluate companies based on their past digital experiences and interactions. They expect to engage with companies and are looking for unique digital experiences. Are you able to handle that?

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Topics: Customer Experience (CX)

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